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Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit
forhims.com
and
forhers.com
.
About the job:
Hims & Hers is seeking an experienced Quality Assurance Contractor – Rx and Warehouse – who will have the responsibility of creating and implementing quality standards for Hims products. The position will focus on driving continuous improvement efforts that benefit and delight Hims customers. The QA Contractor will provide support for and report to the Senior Quality Assurance Manager and will work with external manufacturers and suppliers to ensure products are produced to Hims standards.
Responsibilities
:
Support
the execution and implementation of a Corporate Quality Management System (QMS) software.
Utilize the Quality GAP analysis to implement short and long-term Quality goals and objectives.
Prepare and analyze product quality complaints and adverse event data to examine trends and estimate uncertain events. Reports serious or repeated failures to manufacturers, recommends corrective actions, or employs programs for overall defect reduction in products to support customer satisfaction.
In collaboration with Product Development and R&D team members, review and approve manufacturing, compounding and assembly instructions for products that are adequate inspection points for incoming products and materials.
Determine, develop and train employees on appropriate inspection points at the warehouse using AQL inspection method techniques.
Develop and review standards, policies, and procedures for all functions and departments involved with the compounding and manufacturing of Rx products and Warehouse activities.
Schedule and perform quality audits of compounding pharmacies and raw material vendors. Reports findings to the appropriate teams.
Provide expert guidance in critical quality areas for product launches, which include but are not limited to testing, documentation, ensuring compliance to regulatory requirements and warehousing principles.
Coordinate with internal team members in supplier selection, verification and validation processes.
Build an SOP library for core quality processes for Rx products and warehouse activities.
Required Qualifications
:
5+ years of Quality Assurance experience in Pharmaceuticals, Compounding and Warehouse activities.
BS in Chemistry or equivalent science field. Masters degree is a plus.
Quality Assurance certifications are a plus.
Energetic, highly self-motivated and able to work efficiently and productively in a rapidly-growing and fast-moving company.
Strong ability to evaluate processes and to facilitate effective change.
Excellent cross-functional collaboration, communication, and interpersonal skills.
Strong project management skills.
Ability to work independently to support quality goals.
Proficient in writing and oral presentations.
Ability to travel as needed approximately 25% of time.
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
