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At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.
We are hiring an Implementation Engineer on the Counterpart Assistant team. You will be a critical team member in implementing new customers onto the Counterpart Assistant platform.
In this role, you will work across the organization to assist in successfully onboarding new customers. Partnering with customer success, product management, engineering, SRE, data science, and more, you will implement critical data mappings and refine processes for existing and future customer onboarding. The ideal candidate will have a detailed eye for data validity and efficient planning.
As an Implementation Engineer, you will:
- Implement and validate data mappings, ensuring accuracy and consistency in data integration processes.
- Assist in refining and documenting onboarding processes to improve efficiency and customer satisfaction.
- Troubleshoot and resolve implementation-related issues, providing technical support to internal and external stakeholders.
- Contribute to continuous improvement initiatives by identifying opportunities to enhance the customer onboarding experience.
Success in the role looks like:
- Maintaining and improving existing customer integrations.
- Coordinating across business units to deliver solutions and resolve issues.
- Designing and implementing new processes to improve our customer and engineer experience.
- Leading customer integrations from planning to implementation for engineering.
You should get in touch if:
- You have 1-2 years of experience in technical implementations, data analysis, or software engineering.
- You have worked with data integration and ETL processes.
- You have experience working with SQL and data mapping tools.
- You have excellent written and verbal communication skills.
- You are familiar with healthcare industry standards and technologies (preferred, but not required).
- You are eager to learn and grow in a fast-paced, innovative environment.
#LI-Remote
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
A reasonable estimate of the base salary range for this role is $104,000 to $115,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc
Benefits Overview:
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by offering comprehensive group medical coverage that include coverage for hospitalization, outpatient care, optical services, and dental benefits.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, company holidays, access to mental health resources, and a generous annual leave policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
- Professional Development: We are committed to developing our talent professionally. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Flexibility to work from home, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
