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Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit
forhims.com
and
forhers.com
.
Job Summary:
As an ICQA Operations Manager, you will be responsible for leading the network strategy for inventory management, fulfillment accuracy and FC customer defects. You will be a key partner with the Customer Service team to drive defect resolution from customer refunds and replacements which are attributed to FC and Carrier operations.
This role will lead and supervise the Inventory control functions throughout all areas of the fulfillment center with emphasis on inventory flow, quality, safety, and production efficiency. This includes ensuring inventory accuracy, the quality of the logistics process, cycle checks/counts, product transitions, bin accuracy. You’ll support the operational teams in defect resolution, specifically focused on inventory within stored locations in the building. The scope includes non-finished and finished goods.
Using your problem solving skills, you will correct any inventory record inaccuracies in the warehouse and conduct follow up audits that aid with proper research. You will be responsible for addressing inaccuracies impeding operational teams from processing orders, helping to prevent downstream order cancellations.
You will be responsible for performing daily/weekly audits, collaborating and communicating the findings of those audits within a Service Level Agreement (SLA) and then research and document root cause for follow-up to address the issue moving forward to ultimately improve inventory accuracy.
This role will support building standard operating procedures, supporting the learning and training of associates while also ensuring our processes are defined and executed to support defect reduction and improve overall customer experience.
Responsibilities
Lead and manage Inventory Control /Quality Associates & Researchers in ICQA functions to drive team performance
Ensure inventory and quality KPIs are reviewed on a daily, weekly, or monthly basis and perform respective control and quality analysis
Cooperate with all operations & product team managers to identify and understand key projects, initiatives and system enhancements such as PMS system implementation
Build & improve processes for an effective quality control on Inbound and Outbound
Coordinate inventory control maintenance, plan & identify root causes of inventory deviation in order to maximize stock
Participate and lead network-wide fulfillment & operations-focused quality initiatives
Analyze & drive process improvements & ensure high level of communication of all processes and policies
Manage and maintain the company’s quality inspection and release programs for incoming and in-process materials and finished goods
Write and train SOP’s, work instructions, and other technical documents.
Qualifications
BA/BS Degree plus 5+ years relevant background in the e-commerce logistics industry
Distribution/Fulfillment experience in Pharmacy / RX inventory management
Previous Inventory Control and Quality Assurance Management experience
Experience with Lean and Six Sigma methodologies and 5-Why techniques
Prior experience managing a team of professionals in a global environment.
Must be a skilled negotiator, highly analytical, creative and an effective communicator.
Analytical experience
Google Application and Excel spreadsheet experience
Travel up to 25%
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to
apply.
Hims
is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance
An estimate of the current salary range is $75,000 – $115,000. H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU’s) so that H&H employees own a piece of our company. The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.
Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!
