We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Instacart's Trust & Safety team takes data-driven, customer-first approaches to ensure we are compliant with all local, state, and federal regulations regarding grocery fulfillment. In this role, you will be responsible for executing processes critical to ensuring the Instacart platform complies with these regulatory requirements. The role will include reviewing real-time transactions to transcribe raw, user-submitted data to databases in our internal administrative system.
ABOUT THE ROLE
Execution of repetitive operational tasks while maintaining high attention to detail and having an eye for process improvements
Reviewing vendor work product to determine its adherence to expected standards
Responding to questions and providing answers to internal-partner chat requests
Data entry and occasional additional program-related tasks Data Gathering and organizing to identify trends and make observations
Work with vendor partners to execute day-to-day tasks
Complete live transaction reviews with a detail-oriented approach
1+ year(s) professional experience, ideally in a fast-paced office or retail setting
Ability to execute consistently with a high degree of accuracy, confidentiality, and attention to detail
Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
Ability to multitask, organize, and work with changing priorities Evening, Weekend, and Holiday availability Proficient with Google Sheets/Excel Familiarity with SQL is a plus